Returns & Refund Policy

Effective Date: 17 July 2025

Due to the personal and hygienic nature of skin, body, and hair care products, we follow a strict return and refund policy.

1. Returns

We only accept returns under the following conditions:

• The product is damaged, defective, or incorrect.
• You notify us within 48 hours of delivery with clear photos.
• The item is unused, unopened, and in original packaging.

Note: We do not accept returns for reasons such as change of mind or allergic reactions (please read ingredients carefully before purchase).

2. Refunds

• Once your return is approved, we will initiate a refund to your original payment method.
• Refunds are processed within 5-7 business days.
• In case of COD orders, refunds will be issued via bank transfer or store credit.

3. Cancellations

• Orders can be canceled before they are shipped. Contact us immediately via [email/phone].